Return Policy:

 

The majority of items available on this website are perishable and therefore cannot be returned. All food items and special requests are not returnable. All sales of food items and special request items are final. In the event of an order error or delivery error all claims must be made to our customer service department within five days of delivery.

Cancellation Policy:

 

The following standard cancellation policy shall apply to all catering orders placed through Aviation Services Network.

A. Cold Foods, Alcoholic beverages and In-stock Items
All cold food, alcoholic beverages and in-stock items, which includes those items which have not been specially ordered or prepared by the Catering Supplier, may be cancelled without any charge provided notice of cancellation is received by the Catering Supplier four (4) hours or more prior to the scheduled Delivery Time. The scheduled delivery time is defined as that time designated by ASN for delivery of the Catering Order and conveyed to the Catering Supplier and not the scheduled flight time. Should the cancellation request be placed by the customer for an order for cold food, alcoholic beverages or in-stock items at any time within four (4) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those items.

B. Cooked Items
All cooked food may be cancelled by the customer without any charge provided that notice of cancellation is received by the Catering Supplier more than five (5) hours prior to the scheduled delivery time. Should the cancellation request be placed for an order containing cooked food within five (5) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those items.

C. Rush Orders and Orders designated as “ASAP”
Should a request to cancel, at any time, a Catering Order designated by ASN as “Rush” or “ASAP”, you shall be required to pay the full amount of the invoice for those Catering Services designated as “Rush” or “ASAP”.

D. Special Orders and Preparation of Catering from Recipes provided by the Customer
Special orders include all items which the Catering Supplier must either shop for or order from a third-party vendor specifically for the catering order at issue and all recipes made by the Catering Supplier at the request of the customer. Special orders may be cancelled without any charge to the customer provided notice of cancellation is received by ASN twelve (12) hours or more prior to the scheduled delivery time. Should the customer cancel a special order any time within twelve (12) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those special order items. If the special order contains non-perishable items, the Catering Supplier is to hold at its Catering facility all such non-perishable special order items pending further direction from the customer. When Catering Orders contain a combination of the above categories of catering, it is the responsibility of the Aviation Services Network to apply the standard cancellation policy to the Catering Order. It is recognized that since Catering Orders may contain a combination of the above categories of catering, that depending on the category of catering and the time in which notice of cancellation is received, the customer may be charged for certain items of catering and not charged for other items.

Crew Cancellation Policy:

 

The following standard cancellation policy shall apply to all Catering Services provided by the Catering Supplier under the terms of the Contract:

*A. Cold Foods, Alcoholic beverages and In-stock Items
All cold food, alcoholic beverages and in-stock items, which includes those items which have not been specially ordered or prepared by the Catering Supplier, may be cancelled without any charge provided notice of cancellation is received by the Catering Supplier three (3) hours or more prior to the scheduled Delivery Time. The scheduled delivery time is defined as that time designated by ASN for delivery of the Catering Order and conveyed to the Catering Supplier and not the scheduled flight time.

Should the customer cancel an order for cold food, alcoholic beverages or in-stock items at any time within three (3) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those items. In all cases, the Catering Supplier is required to submit a Catering Invoice to ASN as provided by the terms of this Contract. Should the customer cancel an order within three (3) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice and the Catering Supplier will be paid for Catering Services pursuant to the terms of the Contract the amount of the Catering Invoice for the ordered items minus any commission owed to ASN.

*B. Cooked Items
All cooked food may be cancelled by the customer without any charge provided that notice of cancellation is received by the Catering Supplier more than four (4) hours prior to the scheduled delivery time.

Should the customer cancel an order for cooked food within four (4) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those items. In all cases, the Catering Supplier is required to submit a Catering Invoice to ASN as provided by the terms of this Contract. Should the customer cancel an order for cooked food items within four (4) hours prior to the scheduled delivery time, the customer shall be required to pay the Catering Invoice for cooked food items and the Catering Supplier will be paid pursuant to the terms of the Contract the amount of the Catering Invoice for those items minus any commission owed to ASN.

C. Rush Orders and Orders designated as “ASAP”
Should the customer cancel, at any time, a Catering Order designated by ASN as “Rush” or “ASAP”, the customer shall be required to pay the full amount of the invoice for those Catering Services designated as “Rush” or “ASAP”. At all times, the Catering Supplier is required to submit a Catering Invoice to ASN as provided by the terms of this Contract. In such a case where the customer cancels an order designated by ASN as “Rush” or “ASAP”, the Catering Supplier will be paid pursuant to the terms of the Contract the amount of the Catering Invoice for those designated items minus any commission owed to ASN.

D. Special Orders and Preparation of Catering from Recipes provided by the Customer
Special orders include all items which the Catering Supplier must either shop for or order from a third-party vendor specifically for the catering order at issue and all recipes made by the Catering Supplier at the request of the customer. Special orders may be cancelled without any charge to the customer provided notice of cancellation is received by ASN twelve (12) hours or more prior to the scheduled delivery time.

Should the customer cancel a special order any time within twelve (12) hours prior to the scheduled delivery time, the customer shall be required to pay the full amount of the Catering Invoice for those special order items. At all times, the Catering Supplier is required to submit a Catering Invoice to ASN as provided by the terms of this Contract. If the customer cancels a special order or an order made using a recipe provided by the customer, the Catering Supplier will be paid pursuant to the terms of the Contract the amount of the Catering Invoice for those special order items minus any commission owed to ASN.

If the special order contains non-perishable items, the Catering Supplier is to hold at its Catering facility all such non-perishable special order items pending further direction from the customer.

When Catering Orders contain a combination of the above categories of catering, it is the responsibility of the Catering Supplier to apply the standard cancellation policy to the Catering Order. It is recognized that for the purpose of this Agreement that since Catering Orders may contain a combination of the above categories of catering, that depending on the category of catering and the time in which notice of cancellation is received, the customer may be charged for certain items of catering and not charged for other items.

*Please note that for Crew Meals the cancellation policy has been changed to reflect a 3-hour cancellation policy for “cold meals” and a 4-hour cancellation policy for “hot meals.”

Privacy Policy:

 

ASN takes the privacy of your personal information very seriously.  We have established this Online Privacy Policy so that you can understand the care with which we intend to treat your Personal Information.  You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.  By using this website, you consent to the terms of our Online Privacy Policy and to ASN’s processing of personal information for the purposes stated within.  This Privacy Policy was last updated on February 1, 2007.  We reserve the right to change, modify or amend this policy at any time.  Use of the ASN’s website after modification implies that you consent to this Privacy Policy as modified.  If you have any questions about this Policy, please feel free to contact us at ____@aviationservicesnetwork.

Security Policy:

 

The security of your personal information that is entered on our website forms is important to us. Personal information such as a credit card number is encrypted using SSL (socket layer technology). When submitting information we follow accepted industry standards to protect your personal information from unauthorized access. Although our goal is to completely protect your personal information no method of transmission over the Internet is 100% secure. We assume no liability due to unauthorized access of any personal information.

Information Collection:

Sign up with ASN:
The following information will be collected and maintained by ASN
Scheduling Software ID (if applicable), email address, password, company name, billing address including city, state and zip, contact name, contact title, phone number, fax number, tail numbers, choice of billing options, if credit card is preferred billing option then credit card number, expiration date, name as it appears on credit card

Logon:
The following information will be collected during logon.
Email address, username, password, IP Address, data and time of logon, if logon was successful or not.

Shopping:
The following information will be collected when shopping.
Order information including product selections, email address, username, date and time of entry, and flight management software ID if applicable.

Ordering:
The following information will be collected when ordering.
Order information including product selections, email address, username, date and time of entry, credit card number (or other payment option information), and flight management software ID if applicable.

Note:
We may ask you to confirm your personal information when you contact our Customer Service department.
This will allow us to protect your confidentiality by verifying your identity.

How We Use Your Personal Information:

 

Information we collect on the ASN’s website may be used to enhance your shopping experience in the following ways:
· Deliver merchandise and services that you purchase online
· Prevent fraud and bill you for your purchases
· Confirm your orders
· Respond to your customer-service inquiries or requests
· Comply with valid legal procedures, requirements, regulations, or statutes

When and With Whom We Share Your Personal Information:

 

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers, and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; providing a personalized shopping experience; preventing fraud; and completing payment method processing. Aside from the purposes described above, we will never share your personal information with any other third parties without your expressed permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal processes (subpoenas, warrants) or as required by law.

Cookie/Tracking Technology:

 

Some of our Web pages utilize "cookies" (a small text file containing a string of characters) that may be used, for example, to collect information about Web site activity. Personal information cannot be collected via cookies, however, if you previously provided personally identifiable information, cookies may be tied to such information. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that some features and services may not function properly if your cookies are disabled.

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